:root {
    --bg: #f4f8ff;
    --bg-2: #eef6ff;
    --panel: #ffffff;
    --panel-soft: #f8fbff;
    --text: #0b1b3a;
    --text-soft: #243b63;
    --muted: #66799a;
    --line: #dce7f5;
    --line-strong: #bfd3ee;
    --primary: #2563eb;
    --primary-dark: #1d4ed8;
    --primary-soft: #eaf2ff;
    --teal: #14b8a6;
    --green: #22c55e;
    --purple: #7c3aed;
    --orange: #f97316;
    --red: #ef4444;
    --yellow: #f59e0b;
    --navy: #08285f;
    --navy-2: #0b3b7d;
    --shadow: 0 18px 55px rgba(15, 47, 94, .10);
    --shadow-soft: 0 10px 30px rgba(15, 47, 94, .07);
    --radius: 22px;
    --radius-sm: 14px;
    --font: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
    margin: 0;
    font-family: var(--font);
    background: var(--bg);
    color: var(--text);
    line-height: 1.45;
    -webkit-font-smoothing: antialiased;
}
a { color: inherit; text-decoration: none; }
button, input, select, textarea { font: inherit; }
button { border: 0; }
img, svg { max-width: 100%; }
::selection { background: rgba(37, 99, 235, .18); }

/* Brand */
.brand { display: flex; align-items: center; gap: 12px; min-width: 0; }
.brand-icon {
    width: 48px;
    height: 48px;
    border-radius: 16px;
    display: grid;
    place-items: center;
    color: white;
    font-weight: 950;
    letter-spacing: -.05em;
    background:
        linear-gradient(135deg, rgba(255,255,255,.20), rgba(255,255,255,0)) padding-box,
        linear-gradient(135deg, #1d4ed8 0%, #38bdf8 52%, #22c55e 100%) border-box;
    box-shadow: 0 12px 28px rgba(37, 99, 235, .22);
    position: relative;
    overflow: hidden;
}
.brand-icon::after {
    content: "";
    position: absolute;
    inset: 10px 12px 12px 10px;
    border: 5px solid rgba(255,255,255,.55);
    border-left-color: rgba(255,255,255,.18);
    transform: rotate(30deg);
    border-radius: 9px;
}
.brand-icon span { position: relative; z-index: 1; }
.brand strong { display: block; font-size: 18px; letter-spacing: -.03em; white-space: nowrap; }
.brand span { display: block; color: var(--muted); font-size: 13px; margin-top: 1px; }

/* Buttons */
.btn {
    border-radius: 14px;
    padding: 11px 16px;
    cursor: pointer;
    font-weight: 850;
    display: inline-flex;
    justify-content: center;
    align-items: center;
    gap: 8px;
    border: 1px solid transparent;
    transition: transform .15s ease, box-shadow .15s ease, background .15s ease, border-color .15s ease;
    min-height: 44px;
    white-space: nowrap;
}
.btn:hover { transform: translateY(-1px); }
.btn-primary {
    background: linear-gradient(135deg, var(--primary), #0ea5e9);
    color: white;
    box-shadow: 0 14px 24px rgba(37, 99, 235, .22);
}
.btn-primary:hover { background: linear-gradient(135deg, var(--primary-dark), #0284c7); }
.btn-light { background: #f1f6ff; color: var(--navy); border-color: #dbeafe; }
.btn-light:hover { background: #e8f1ff; }
.btn-danger { background: var(--red); color: white; }
.btn-success { background: var(--green); color: white; }
.btn-small { padding: 7px 10px; font-size: 12px; border-radius: 10px; min-height: 34px; }

/* Forms */
label { font-weight: 850; font-size: 13px; color: var(--text-soft); }
.required { color: var(--red); margin-left: 2px; }
input, select, textarea {
    width: 100%;
    border: 1px solid #d3dfef;
    border-radius: 13px;
    padding: 12px 13px;
    background: #fff;
    color: var(--text);
    min-height: 46px;
    box-shadow: inset 0 1px 0 rgba(11, 27, 58, .02);
    transition: border-color .15s ease, box-shadow .15s ease, background .15s ease;
}
textarea { min-height: 140px; resize: vertical; }
input::placeholder, textarea::placeholder { color: #94a3b8; }
input:focus, select:focus, textarea:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 4px rgba(37, 99, 235, .13);
}
select { appearance: none; background-image: linear-gradient(45deg, transparent 50%, #64748b 50%), linear-gradient(135deg, #64748b 50%, transparent 50%); background-position: calc(100% - 18px) 52%, calc(100% - 13px) 52%; background-size: 5px 5px, 5px 5px; background-repeat: no-repeat; padding-right: 34px; }
.form-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.form-group { display: grid; gap: 7px; min-width: 0; }
.form-group.full { grid-column: 1 / -1; }
.form-group.triple { grid-column: span 1; }
.help { color: var(--muted); font-size: 12px; }
.actions { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; margin-top: 18px; }

/* Cards, alerts, badges */
.card {
    background: rgba(255, 255, 255, .92);
    border: 1px solid var(--line);
    border-radius: var(--radius);
    padding: 22px;
    box-shadow: var(--shadow-soft);
    backdrop-filter: blur(12px);
}
.card + .card { margin-top: 18px; }
.card h2 { margin-top: 0; letter-spacing: -.03em; }
.grid { display: grid; gap: 18px; }
.grid-2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.grid-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.grid-4 { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.alert { padding: 13px 15px; border-radius: 16px; margin-bottom: 18px; font-weight: 800; display: flex; gap: 10px; align-items: flex-start; }
.alert-success { background: #e9fbef; color: #166534; border: 1px solid #a7f3d0; }
.alert-error { background: #fff1f2; color: #991b1b; border: 1px solid #fecdd3; }
.badge { display: inline-flex; align-items: center; border-radius: 999px; padding: 6px 10px; font-size: 12px; font-weight: 900; gap: 5px; line-height: 1; }
.badge-blue { background: #dbeafe; color: #1d4ed8; }
.badge-purple { background: #ede9fe; color: #6d28d9; }
.badge-orange { background: #ffedd5; color: #c2410c; }
.badge-yellow { background: #fef9c3; color: #a16207; }
.badge-green { background: #dcfce7; color: #15803d; }
.badge-red { background: #fee2e2; color: #b91c1c; }
.badge-gray { background: #f1f5f9; color: #475569; }

/* Public page */
.public-page {
    min-height: 100vh;
    background:
        radial-gradient(circle at top left, rgba(37, 99, 235, .14), transparent 31%),
        radial-gradient(circle at 90% 15%, rgba(20, 184, 166, .13), transparent 30%),
        linear-gradient(180deg, #f8fbff 0%, #eef6ff 47%, #f6f9ff 100%);
}
.public-header {
    position: sticky;
    top: 0;
    z-index: 20;
    background: rgba(255,255,255,.84);
    backdrop-filter: blur(18px);
    border-bottom: 1px solid rgba(191, 211, 238, .85);
}
.public-header-inner {
    max-width: 1460px;
    margin: 0 auto;
    padding: 16px 28px;
    display:flex;
    align-items:center;
    justify-content:space-between;
    gap:16px;
}
.public-top-actions { display:flex; align-items:center; gap:10px; }
.help-link { display:flex; align-items:center; gap:8px; color: var(--text-soft); font-weight: 800; font-size: 14px; }
.help-dot { width:30px; height:30px; display:grid; place-items:center; border-radius:999px; color:var(--primary); background:#eff6ff; border:1px solid #bfdbfe; font-weight:950; }
.public-hero {
    position: relative;
    overflow: hidden;
    border-bottom: 1px solid rgba(191, 211, 238, .55);
}
.public-hero::after {
    content: "";
    position: absolute;
    inset: 0;
    pointer-events: none;
    background:
        linear-gradient(150deg, transparent 0 48%, rgba(37, 99, 235, .06) 48% 58%, transparent 58%),
        radial-gradient(ellipse at 80% 60%, rgba(37, 99, 235, .08), transparent 42%);
}
.public-hero-inner {
    max-width: 1460px;
    margin: 0 auto;
    padding: 32px 28px 28px;
    display:grid;
    grid-template-columns: 230px minmax(0, 1fr) 310px;
    gap: 26px;
    align-items:center;
    position: relative;
    z-index: 1;
}
.hero-illustration {
    height: 150px;
    border-radius: 34px;
    display:grid;
    place-items:center;
    background: rgba(255,255,255,.58);
    border: 1px solid rgba(191, 211, 238, .58);
    box-shadow: var(--shadow-soft);
    position: relative;
}
.hero-illustration .mail {
    width: 94px;
    height: 70px;
    border-radius: 14px;
    background: linear-gradient(135deg, #2563eb, #38bdf8);
    position: relative;
    box-shadow: 0 16px 30px rgba(37, 99, 235, .22);
}
.hero-illustration .mail::before { content:""; position:absolute; inset:0; background: linear-gradient(145deg, transparent 46%, rgba(255,255,255,.46) 47% 53%, transparent 54%), linear-gradient(35deg, transparent 46%, rgba(255,255,255,.35) 47% 53%, transparent 54%); border-radius:inherit; }
.hero-illustration .check { position:absolute; right:42px; bottom:26px; width:48px; height:48px; display:grid; place-items:center; border-radius:999px; background:#34d399; color:white; border:5px solid #fff; font-size:24px; font-weight:950; }
.hero-illustration .bubble { position:absolute; top:18px; right:44px; width:36px; height:36px; display:grid; place-items:center; border-radius:999px; background:#22c7d6; color:white; border:4px solid #fff; }
.hero-copy h1 { margin:0; font-size: clamp(34px, 4vw, 52px); letter-spacing: -.055em; line-height: 1.02; color: #071b43; }
.hero-copy p { margin: 14px 0 0; color: var(--text-soft); max-width: 760px; font-size: 17px; }
.hero-benefits { display:flex; gap:16px; flex-wrap:wrap; margin-top:20px; }
.benefit { display:flex; gap:10px; align-items:center; color:var(--text-soft); font-size:13px; font-weight:700; }
.benefit-icon { width:36px; height:36px; display:grid; place-items:center; border-radius:12px; background:#eff6ff; color:var(--primary); border:1px solid #bfdbfe; font-weight:900; }
.hero-contact {
    padding: 18px;
    border-radius: 22px;
    background: rgba(255,255,255,.74);
    border: 1px solid rgba(191, 211, 238, .75);
    box-shadow: var(--shadow-soft);
}
.hero-contact strong { display:block; margin-bottom: 6px; }
.hero-contact p { margin: 0; color: var(--muted); font-size: 13px; }
.public-main { max-width: 1460px; margin: 0 auto; padding: 24px 28px 24px; }
.public-footer { background: linear-gradient(135deg, #08285f, #0b3b7d); color: white; margin-top: 28px; }
.public-footer-inner { max-width: 1460px; margin:0 auto; padding: 20px 28px; display:flex; justify-content:space-between; gap:18px; align-items:center; flex-wrap:wrap; }
.public-footer .help { color: rgba(255,255,255,.70); }

/* Public ticket form */
.public-ticket-layout {
    display:grid;
    grid-template-columns: 190px minmax(0, 1fr) 360px;
    gap: 20px;
    align-items: start;
}
.form-steps, .request-summary { position: sticky; top: 92px; }
.form-steps {
    background: rgba(255,255,255,.84);
    border: 1px solid var(--line);
    border-radius: var(--radius);
    box-shadow: var(--shadow-soft);
    padding: 18px 14px;
}
.progress-title { font-weight:950; color:var(--text-soft); font-size:13px; }
.progress-track { height:8px; background:#e9eef8; border-radius:999px; margin:9px 0 6px; overflow:hidden; }
.progress-fill { height:100%; width: 0%; background: linear-gradient(90deg, var(--primary), var(--teal)); border-radius:999px; transition:width .2s ease; }
.step-list { margin-top:22px; display:grid; gap:18px; }
.step-item { display:grid; grid-template-columns: 34px 1fr; gap:10px; align-items:center; color: var(--muted); font-weight:850; font-size:13px; position:relative; }
.step-item:not(:last-child)::after { content:""; position:absolute; left:16px; top:37px; width:2px; height:18px; border-left:2px dashed #cddbf1; }
.step-number { width:34px; height:34px; display:grid; place-items:center; border-radius:999px; color:#fff; background:var(--primary); box-shadow:0 8px 18px rgba(37,99,235,.20); }
.step-item:nth-child(2) .step-number { background:#0ea5e9; }
.step-item:nth-child(3) .step-number { background:#10b981; }
.step-item:nth-child(4) .step-number { background:#7c3aed; }
.step-item:nth-child(5) .step-number { background:#f97316; }
.step-item:nth-child(6) .step-number { background:#2563eb; }
.ticket-form-card {
    background: rgba(255,255,255,.94);
    border: 1px solid var(--line);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    overflow: hidden;
}
.form-section { padding: 20px 22px; border-bottom: 1px solid #e8eef7; }
.form-section:last-child { border-bottom: 0; }
.section-title { display:flex; align-items:center; gap:10px; margin:0 0 14px; color:var(--primary-dark); font-size:18px; letter-spacing:-.025em; }
.section-icon { width:34px; height:34px; border-radius:12px; display:grid; place-items:center; background: #eff6ff; color: var(--primary); border:1px solid #bfdbfe; }
.section-title.green { color:#047857; }
.section-title.green .section-icon { background:#ecfdf5; color:#059669; border-color:#a7f3d0; }
.section-title.purple { color:#6d28d9; }
.section-title.purple .section-icon { background:#f5f3ff; color:#7c3aed; border-color:#ddd6fe; }
.section-title.orange { color:#c2410c; }
.section-title.orange .section-icon { background:#fff7ed; color:#ea580c; border-color:#fed7aa; }
.ticket-type-grid { display:grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap:16px; }
.type-card {
    border: 2px solid #dbe6f5;
    border-radius: 16px;
    padding: 15px;
    min-height: 84px;
    display:flex;
    align-items:center;
    gap:12px;
    cursor:pointer;
    background:#fff;
    transition: all .15s ease;
}
.type-card:hover { border-color:#93c5fd; transform:translateY(-1px); }
.type-card input { display:none; }
.type-card .type-icon { width:42px; height:42px; display:grid; place-items:center; border-radius:14px; background:#f1f6ff; color:var(--primary); font-size:22px; }
.type-card strong { display:block; }
.type-card span { display:block; color:var(--muted); font-size:12px; margin-top:2px; }
.type-card:has(input:checked) { border-color: var(--primary); background: linear-gradient(180deg, #f8fbff, #eef6ff); box-shadow:0 12px 28px rgba(37,99,235,.12); }
.type-card:has(input:checked) .type-icon { background:#dbeafe; }
.catalog-preview { border: 1px dashed #93c5fd; background: #eff6ff; color: #1e3a8a; border-radius: 14px; padding: 12px 14px; font-weight: 800; }
.upload-zone {
    border: 2px dashed #8ab8ff;
    border-radius: 18px;
    background: linear-gradient(180deg, #f8fbff, #eef6ff);
    min-height: 118px;
    display:grid;
    place-items:center;
    padding: 18px;
    text-align:center;
    cursor:pointer;
    transition: all .15s ease;
}
.upload-zone:hover, .upload-zone.dragover { border-color: var(--primary); background:#eff6ff; }
.upload-zone input { display:none; }
.upload-icon { width:54px; height:54px; display:grid; place-items:center; border-radius:18px; background:#dbeafe; color:var(--primary); font-size:26px; margin:0 auto 8px; }
.file-output { margin-top:10px; color:var(--text-soft); font-weight:800; font-size:13px; }
.form-actions-sticky { padding:14px 22px; display:flex; justify-content:flex-end; gap:12px; background:rgba(248,251,255,.86); border-top:1px solid var(--line); position:sticky; bottom:0; backdrop-filter:blur(16px); }
.request-summary { display:grid; gap:14px; }
.summary-card, .sla-card, .assist-card {
    background: rgba(255,255,255,.92);
    border: 1px solid var(--line);
    border-radius: var(--radius);
    box-shadow: var(--shadow-soft);
    padding:18px;
}
.summary-card h3, .sla-card h3, .assist-card h3 { margin:0 0 14px; font-size:18px; letter-spacing:-.025em; }
.summary-list { display:grid; gap:11px; }
.summary-row { display:grid; grid-template-columns: 24px 1fr auto; gap:9px; align-items:center; color:var(--muted); font-size:13px; }
.summary-row strong { color: var(--text-soft); font-size:12px; max-width:150px; text-align:right; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.info-box { margin-top:14px; padding:13px; display:flex; gap:10px; border-radius:16px; background:#eff6ff; color:#1e3a8a; border:1px solid #bfdbfe; font-size:13px; }
.sla-list { display:grid; gap:10px; margin-top:12px; }
.sla-line { display:flex; justify-content:space-between; gap:10px; align-items:center; font-size:13px; }
.sla-dot { width:9px; height:9px; border-radius:999px; display:inline-block; margin-right:8px; }
.dot-red { background:var(--red); }
.dot-orange { background:var(--orange); }
.dot-green { background:var(--green); }
.assist-card { background: linear-gradient(135deg, #ecfdf5, #f0fdfa); border-color:#b7f7df; }
.assist-row { display:flex; gap:10px; align-items:center; color:#047857; font-size:13px; font-weight:800; margin-top:10px; }
.text-center { text-align:center; }
.success-icon { width:74px; height:74px; border-radius:999px; background:#dcfce7; color:#166534; display:flex; align-items:center; justify-content:center; font-size:38px; font-weight:950; margin:0 auto 14px; box-shadow:0 14px 24px rgba(34,197,94,.18); }

/* App/admin shell */
.app-shell {
    display: grid;
    grid-template-columns: 288px 1fr;
    min-height: 100vh;
    background:
        radial-gradient(circle at top right, rgba(37,99,235,.11), transparent 30%),
        radial-gradient(circle at 25% 20%, rgba(20,184,166,.08), transparent 28%),
        var(--bg);
}
.sidebar {
    color: white;
    padding: 24px;
    position: sticky;
    top: 0;
    height: 100vh;
    background:
        linear-gradient(180deg, rgba(8,40,95,.98), rgba(6,21,53,.98)),
        radial-gradient(circle at top left, rgba(56,189,248,.18), transparent 40%);
    border-right: 1px solid rgba(255,255,255,.08);
}
.sidebar .brand span { color: rgba(255,255,255,.68); }
.sidebar .brand strong { color: #fff; }
.nav { display: grid; gap: 8px; margin-top: 32px; }
.nav a { padding: 12px 14px; border-radius: 14px; color: rgba(255,255,255,.78); display:flex; align-items:center; gap:10px; font-weight:800; }
.nav a:hover, .nav a.active { background: rgba(255,255,255,.11); color: white; }
.nav-section { margin-top: 18px; color: rgba(255,255,255,.46); font-size: 11px; text-transform: uppercase; letter-spacing: .12em; font-weight:900; }
.main { padding: 28px; min-width: 0; }
.topbar { display: flex; justify-content: space-between; align-items: center; gap: 24px; margin-bottom: 24px; }
.topbar h1 { margin: 0; font-size: 30px; letter-spacing: -.045em; color:#071b43; }
.topbar p { margin: 6px 0 0; color: var(--muted); }
.user-menu { display: flex; align-items: center; gap: 12px; background: rgba(255,255,255,.90); padding: 10px 12px; border: 1px solid var(--line); border-radius: 20px; box-shadow: var(--shadow-soft); }
.user-menu span { display: block; color: var(--muted); font-size: 12px; }
.user-avatar { width: 40px; height: 40px; border-radius: 50%; background: #dbeafe; color: var(--primary-dark); display: grid; place-items: center; font-weight: 950; }

/* Dashboard/admin content */
.stat { padding: 18px; border-radius: var(--radius); background: rgba(255,255,255,.92); border: 1px solid var(--line); box-shadow: var(--shadow-soft); position:relative; overflow:hidden; }
.stat::after { content:""; position:absolute; right:-34px; top:-40px; width:110px; height:110px; border-radius:999px; background:rgba(37,99,235,.08); }
.stat span { color: var(--muted); font-size: 13px; font-weight:850; }
.stat strong { display: block; margin-top: 8px; font-size: 34px; letter-spacing:-.04em; color:#071b43; }
.stat .help { display:block; margin-top:6px; }
.stat-icon { width:42px; height:42px; display:grid; place-items:center; border-radius:15px; background:#eff6ff; color:var(--primary); font-size:20px; margin-bottom:10px; }
.dashboard-hero { background: linear-gradient(135deg, #08285f, #2563eb 58%, #0ea5e9); color:white; border:0; overflow:hidden; position:relative; }
.dashboard-hero::after { content:""; position:absolute; right:-80px; top:-80px; width:260px; height:260px; border-radius:999px; background:rgba(255,255,255,.12); }
.dashboard-hero h2 { color:white; margin:0; font-size:28px; }
.dashboard-hero .help { color: rgba(255,255,255,.76); }
.dashboard-actions { display:flex; gap:10px; flex-wrap:wrap; align-items:center; }
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th, td { padding: 14px 11px; border-bottom: 1px solid var(--line); text-align: left; vertical-align: top; }
th { color: var(--muted); font-size: 11px; text-transform: uppercase; letter-spacing: .075em; font-weight:950; }
tr:hover td { background: #f9fcff; }
.timeline { display: grid; gap: 14px; }
.timeline-item { padding: 14px; border: 1px solid var(--line); border-radius: 16px; background: #fbfdff; }
.timeline-item.internal { border-style: dashed; background: #fffbeb; }
.timeline-head { display: flex; justify-content: space-between; gap: 12px; color: var(--muted); font-size: 12px; margin-bottom: 8px; }
.file-list { display: grid; gap: 8px; }
.file-item { display: flex; justify-content: space-between; align-items: center; gap: 12px; padding: 12px; border: 1px solid var(--line); border-radius: 14px; background:#fbfdff; }
.filters { display: grid; grid-template-columns: 2fr repeat(4, minmax(140px, 1fr)) auto; gap: 10px; align-items: end; }
.filters-wide { grid-template-columns: 2fr repeat(5, minmax(140px, 1fr)) auto; }
.kpi-list { display: grid; gap: 10px; }
.kpi-row { display: flex; justify-content: space-between; border-bottom: 1px solid var(--line); padding-bottom: 9px; gap:12px; }
.kpi-row span { color:var(--muted); }
.kpi-row strong { color:var(--text); }
.divider { display:flex; align-items:center; gap:12px; margin:22px 0; color:var(--muted); font-size:12px; font-weight:900; text-transform:uppercase; letter-spacing:.08em; }
.divider::before, .divider::after { content:""; height:1px; background:var(--line); flex:1; }
.bar-chart { display:grid; gap:12px; margin-top:16px; }
.bar-row { display:grid; grid-template-columns: minmax(140px, 1.2fr) 2fr 42px; gap:10px; align-items:center; }
.bar-label { color:var(--text); font-size:13px; font-weight:800; overflow:hidden; text-overflow:ellipsis; }
.bar-track { height:14px; background:#eef2f7; border-radius:999px; overflow:hidden; }
.bar-fill { height:100%; background:linear-gradient(90deg,#2563eb,#22c55e); border-radius:999px; }
.analysis-box { display:grid; gap:12px; margin-top:14px; }
.analysis-item { padding:14px 16px; border:1px solid #bfdbfe; background:#eff6ff; color:#1e3a8a; border-radius:16px; font-weight:800; line-height:1.45; }
.report-cover h2 { margin-top:0; font-size:34px; }

/* Auth */
.auth-body { min-height: 100vh; display: grid; place-items: center; padding: 20px; background: radial-gradient(circle at top left, #dbeafe, transparent 35%), radial-gradient(circle at bottom right, #ccfbf1, transparent 32%), #f8fafc; }
.auth-card { width: min(500px, 100%); background: rgba(255,255,255,.94); border-radius: 28px; padding: 30px; box-shadow: var(--shadow); border: 1px solid var(--line); }
.auth-brand { margin-bottom: 22px; color: var(--text); }
.auth-brand .brand span { color: var(--muted); }

/* Ticket details */
.ticket-header { display: flex; justify-content: space-between; gap: 20px; align-items: flex-start; }
.ticket-title h2 { margin: 6px 0 8px; font-size: 28px; }
.meta { display: flex; gap: 8px; flex-wrap: wrap; color: var(--muted); font-size: 13px; }

@media (max-width: 1180px) {
    .public-hero-inner { grid-template-columns: 160px 1fr; }
    .hero-contact { grid-column: 1 / -1; }
    .public-ticket-layout { grid-template-columns: 1fr; }
    .form-steps, .request-summary { position: static; }
    .form-steps { display:none; }
}
@media (max-width: 980px) {
    .app-shell { grid-template-columns: 1fr; }
    .sidebar { position: relative; height: auto; }
    .nav { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .topbar, .ticket-header { flex-direction: column; align-items: stretch; }
    .grid-2, .grid-3, .grid-4, .form-grid, .filters, .filters-wide { grid-template-columns: 1fr; }
    .user-menu { width: 100%; justify-content: space-between; }
}
@media (max-width: 720px) {
    .public-header-inner { flex-direction:column; align-items:flex-start; padding:14px 18px; }
    .public-hero-inner { grid-template-columns: 1fr; padding:24px 18px; }
    .hero-illustration { display:none; }
    .hero-copy h1 { font-size:34px; }
    .public-main { padding:18px; }
    .ticket-type-grid { grid-template-columns:1fr; }
    .form-section { padding:18px; }
    .form-actions-sticky { position:static; flex-direction:column; align-items:stretch; }
    .public-footer-inner { padding:18px; }
    .nav { grid-template-columns:1fr; }
}
@media print {
    .sidebar, .topbar form, .no-print, .btn, .actions, .public-header, .public-footer { display:none !important; }
    .app-shell { display:block; }
    .main { padding:0; }
    body { background:white; }
    .card, .stat { box-shadow:none; break-inside:avoid; }
    a { text-decoration:none; }
}

/* Reporte mensual ejecutivo */
.report-hero {
    display: flex;
    justify-content: space-between;
    gap: 22px;
    align-items: center;
    background:
        radial-gradient(circle at 82% 20%, rgba(34,197,94,.18), transparent 32%),
        linear-gradient(135deg, #08285f, #2563eb 58%, #0ea5e9);
    color: #fff;
    border: 0;
    overflow: hidden;
}
.report-hero h2 { margin: 6px 0 8px; color: #fff; font-size: 34px; letter-spacing: -.05em; }
.report-hero p { color: rgba(255,255,255,.82); max-width: 760px; margin: 0; }
.report-hero .eyebrow { color: #bfdbfe; }
.report-controls {
    min-width: 380px;
    background: rgba(255,255,255,.14);
    border: 1px solid rgba(255,255,255,.22);
    border-radius: 20px;
    padding: 14px;
    display: grid;
    grid-template-columns: 1fr auto auto;
    gap: 10px;
    align-items: end;
    backdrop-filter: blur(16px);
}
.report-controls label { color: #dbeafe; grid-column: 1 / -1; }
.report-controls input { min-height: 42px; }
.report-scoreboard { display: grid; grid-template-columns: repeat(6, minmax(0, 1fr)); gap: 14px; margin: 18px 0; }
.report-kpi {
    position: relative;
    overflow: hidden;
    background: rgba(255,255,255,.94);
    border: 1px solid var(--line);
    border-radius: 22px;
    box-shadow: var(--shadow-soft);
    padding: 18px;
    min-height: 126px;
}
.report-kpi::after { content:""; position:absolute; right:-34px; top:-34px; width:96px; height:96px; border-radius:999px; background:rgba(37,99,235,.08); }
.report-kpi span { color: var(--muted); font-size: 12px; font-weight: 950; text-transform: uppercase; letter-spacing: .055em; }
.report-kpi strong { display:block; margin-top:8px; font-size:34px; line-height:1; letter-spacing:-.05em; color:#071b43; }
.report-kpi small { display:block; margin-top:10px; color:var(--muted); font-weight:800; }
.report-kpi.kpi-primary { background: linear-gradient(135deg, #eff6ff, #ffffff); border-color:#bfdbfe; }
.report-grid-main { display:grid; grid-template-columns: minmax(0, 1.05fr) minmax(0, .95fr); gap:18px; }
.report-card { overflow:hidden; position:relative; }
.report-card-head { display:flex; justify-content:space-between; gap:16px; align-items:flex-start; margin-bottom: 4px; }
.report-card-head h2, .analysis-panel h2 { margin:4px 0 0; font-size:22px; letter-spacing:-.035em; }
.eyebrow { color:var(--primary); font-weight:950; text-transform:uppercase; letter-spacing:.11em; font-size:11px; }
.donut-row { display:grid; grid-template-columns: 170px 1fr; gap:20px; align-items:center; margin-top:18px; }
.donut {
    --value: 0;
    width: 150px;
    height: 150px;
    border-radius: 50%;
    background: conic-gradient(var(--primary) calc(var(--value) * 1%), #e2e8f0 0);
    display:grid;
    place-items:center;
    position:relative;
    box-shadow: inset 0 0 0 1px #dbeafe;
}
.donut::after { content:""; position:absolute; width:104px; height:104px; border-radius:999px; background:#fff; box-shadow: inset 0 0 0 1px var(--line); }
.donut span { position:relative; z-index:1; font-weight:950; font-size:24px; color:#071b43; letter-spacing:-.04em; }
.mini-metric { display:flex; justify-content:space-between; gap:12px; padding:10px 0; border-bottom:1px solid var(--line); font-weight:900; color:var(--text-soft); }
.mini-metric strong { color:var(--text); }
.sla-meter { margin-top:20px; padding:14px; background:#f8fbff; border:1px solid var(--line); border-radius:18px; }
.sla-meter-top { display:flex; justify-content:space-between; margin-bottom:8px; color:var(--text-soft); }
.sla-meter-track { height:12px; background:#e2e8f0; border-radius:999px; overflow:hidden; }
.sla-meter-track div { height:100%; background:linear-gradient(90deg,#22c55e,#f59e0b,#ef4444); border-radius:999px; }
.analysis-box.compact { gap:10px; }
.analysis-box.compact .analysis-item { font-size:13px; padding:12px 13px; }
.bar-chart.polished { gap:14px; }
.bar-chart.polished .bar-row { grid-template-columns: minmax(160px, 1.3fr) 2fr 44px; }
.bar-chart.polished .bar-track { height:16px; background:#eaf0f8; box-shadow:inset 0 1px 3px rgba(15,47,94,.05); }
.bar-fill.teal { background:linear-gradient(90deg,#14b8a6,#22c55e); }
.bar-fill.purple { background:linear-gradient(90deg,#7c3aed,#0ea5e9); }
.bar-fill.orange { background:linear-gradient(90deg,#f97316,#f59e0b); }
.rank-list { display:grid; gap:10px; margin-top:16px; }
.rank-row {
    display:grid;
    grid-template-columns:34px 1fr auto;
    gap:12px;
    align-items:center;
    padding:12px;
    border:1px solid var(--line);
    border-radius:16px;
    background:#fbfdff;
}
.rank-row span { width:26px; height:26px; display:grid; place-items:center; border-radius:999px; background:#dbeafe; color:var(--primary-dark); font-weight:950; font-size:12px; }
.rank-row strong { color:var(--text-soft); overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.rank-row em { font-style:normal; font-weight:950; color:var(--text); }
@media (max-width: 1280px) {
    .report-scoreboard { grid-template-columns: repeat(3, minmax(0, 1fr)); }
    .report-grid-main { grid-template-columns:1fr; }
    .report-controls { min-width:0; grid-template-columns:1fr; }
    .report-hero { flex-direction:column; align-items:stretch; }
}
@media (max-width: 720px) {
    .report-scoreboard { grid-template-columns:1fr; }
    .donut-row { grid-template-columns:1fr; }
    .bar-chart.polished .bar-row { grid-template-columns:1fr 1fr 44px; }
}

/* Bloques condicionales del formulario */
.conditional-block {
    margin-top: 16px;
    padding: 16px;
    border: 1px solid #bfdbfe;
    border-radius: 18px;
    background: linear-gradient(180deg, #f8fbff, #eff6ff);
}
.conditional-block[hidden] { display: none !important; }
.conditional-block h3 { margin: 0 0 6px; color: var(--navy); letter-spacing: -.02em; }
.distributor-block { border-color: #fed7aa; background: linear-gradient(180deg, #fff7ed, #fffbeb); }


/* Modo oscuro */
:root[data-theme="dark"] {
    --bg: #07111f;
    --bg-2: #0b1627;
    --panel: #0f1d31;
    --panel-soft: #13243a;
    --text: #eaf2ff;
    --text-soft: #c6d6ee;
    --muted: #91a4bf;
    --line: rgba(148, 163, 184, .22);
    --line-strong: rgba(148, 163, 184, .34);
    --primary: #60a5fa;
    --primary-dark: #93c5fd;
    --primary-soft: rgba(37, 99, 235, .16);
    --teal: #2dd4bf;
    --green: #34d399;
    --purple: #a78bfa;
    --orange: #fb923c;
    --red: #f87171;
    --yellow: #fbbf24;
    --navy: #dbeafe;
    --navy-2: #bfdbfe;
    --shadow: 0 22px 65px rgba(0, 0, 0, .40);
    --shadow-soft: 0 12px 34px rgba(0, 0, 0, .28);
}

.theme-toggle {
    border: 1px solid var(--line);
    background: rgba(255,255,255,.82);
    color: var(--text-soft);
    border-radius: 999px;
    min-height: 42px;
    padding: 8px 13px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    cursor: pointer;
    font-weight: 900;
    box-shadow: var(--shadow-soft);
    transition: transform .15s ease, background .15s ease, border-color .15s ease, color .15s ease;
}
.theme-toggle:hover { transform: translateY(-1px); border-color: var(--line-strong); color: var(--text); }
.theme-toggle-icon { font-size: 16px; line-height: 1; }
.theme-toggle-text { font-size: 13px; }
.theme-toggle-compact { box-shadow: none; background: rgba(255,255,255,.76); }
.theme-toggle-icon-only { width: 44px; padding: 0; }
.theme-toggle-icon-only .theme-toggle-text { display: none; }
.topbar-actions { display:flex; align-items:center; gap:12px; flex-wrap:wrap; justify-content:flex-end; }
.auth-head { display:flex; align-items:center; justify-content:space-between; gap:14px; margin-bottom:22px; }
.auth-head .auth-brand { margin-bottom:0; }

:root[data-theme="dark"] body {
    background: var(--bg);
    color: var(--text);
}
:root[data-theme="dark"] .public-page {
    background:
        radial-gradient(circle at top left, rgba(96, 165, 250, .20), transparent 31%),
        radial-gradient(circle at 90% 15%, rgba(45, 212, 191, .15), transparent 30%),
        linear-gradient(180deg, #07111f 0%, #0b1627 50%, #08111f 100%);
}
:root[data-theme="dark"] .public-header {
    background: rgba(7, 17, 31, .84);
    border-bottom-color: var(--line);
}
:root[data-theme="dark"] .public-hero,
:root[data-theme="dark"] .form-section,
:root[data-theme="dark"] .form-actions-sticky,
:root[data-theme="dark"] th,
:root[data-theme="dark"] td {
    border-color: var(--line);
}
:root[data-theme="dark"] .hero-illustration,
:root[data-theme="dark"] .hero-contact,
:root[data-theme="dark"] .form-steps,
:root[data-theme="dark"] .ticket-form-card,
:root[data-theme="dark"] .summary-card,
:root[data-theme="dark"] .sla-card,
:root[data-theme="dark"] .card,
:root[data-theme="dark"] .stat,
:root[data-theme="dark"] .report-kpi,
:root[data-theme="dark"] .auth-card,
:root[data-theme="dark"] .user-menu {
    background: rgba(15, 29, 49, .88);
    border-color: var(--line);
}
:root[data-theme="dark"] .hero-copy h1,
:root[data-theme="dark"] .topbar h1,
:root[data-theme="dark"] .stat strong,
:root[data-theme="dark"] .report-kpi strong,
:root[data-theme="dark"] .donut span,
:root[data-theme="dark"] .bar-label,
:root[data-theme="dark"] .kpi-row strong,
:root[data-theme="dark"] .rank-row em,
:root[data-theme="dark"] .auth-brand,
:root[data-theme="dark"] .ticket-title h2,
:root[data-theme="dark"] .brand strong {
    color: var(--text);
}
:root[data-theme="dark"] .brand span,
:root[data-theme="dark"] .hero-copy p,
:root[data-theme="dark"] .topbar p,
:root[data-theme="dark"] .help,
:root[data-theme="dark"] .muted,
:root[data-theme="dark"] .summary-row,
:root[data-theme="dark"] .user-menu span {
    color: var(--muted);
}
:root[data-theme="dark"] label,
:root[data-theme="dark"] .summary-row strong,
:root[data-theme="dark"] .kpi-row span,
:root[data-theme="dark"] .mini-metric,
:root[data-theme="dark"] .rank-row strong {
    color: var(--text-soft);
}
:root[data-theme="dark"] input,
:root[data-theme="dark"] select,
:root[data-theme="dark"] textarea {
    background-color: rgba(7, 17, 31, .80);
    color: var(--text);
    border-color: var(--line-strong);
    box-shadow: inset 0 1px 0 rgba(255,255,255,.03);
}
:root[data-theme="dark"] input::placeholder,
:root[data-theme="dark"] textarea::placeholder { color: #71829b; }
:root[data-theme="dark"] select {
    background-image: linear-gradient(45deg, transparent 50%, #cbd5e1 50%), linear-gradient(135deg, #cbd5e1 50%, transparent 50%);
}
:root[data-theme="dark"] input:focus,
:root[data-theme="dark"] select:focus,
:root[data-theme="dark"] textarea:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 4px rgba(96, 165, 250, .18);
}
:root[data-theme="dark"] .btn-light,
:root[data-theme="dark"] .theme-toggle,
:root[data-theme="dark"] .help-dot,
:root[data-theme="dark"] .benefit-icon,
:root[data-theme="dark"] .section-icon,
:root[data-theme="dark"] .type-card .type-icon,
:root[data-theme="dark"] .stat-icon,
:root[data-theme="dark"] .user-avatar {
    background: rgba(37, 99, 235, .18);
    color: #dbeafe;
    border-color: rgba(96, 165, 250, .30);
}
:root[data-theme="dark"] .btn-light:hover,
:root[data-theme="dark"] .theme-toggle:hover { background: rgba(37, 99, 235, .25); }
:root[data-theme="dark"] .type-card {
    background: rgba(15, 29, 49, .88);
    border-color: var(--line-strong);
}
:root[data-theme="dark"] .type-card:hover { border-color: rgba(96,165,250,.55); }
:root[data-theme="dark"] .type-card:has(input:checked) {
    background: linear-gradient(180deg, rgba(37,99,235,.20), rgba(14,165,233,.10));
    border-color: var(--primary);
}
:root[data-theme="dark"] .catalog-preview,
:root[data-theme="dark"] .info-box,
:root[data-theme="dark"] .analysis-item {
    background: rgba(37, 99, 235, .14);
    border-color: rgba(96, 165, 250, .28);
    color: #bfdbfe;
}
:root[data-theme="dark"] .upload-zone {
    background: linear-gradient(180deg, rgba(15, 29, 49, .86), rgba(37, 99, 235, .12));
    border-color: rgba(96,165,250,.45);
}
:root[data-theme="dark"] .upload-zone:hover,
:root[data-theme="dark"] .upload-zone.dragover { background: rgba(37,99,235,.18); }
:root[data-theme="dark"] .upload-icon { background: rgba(96,165,250,.18); color:#bfdbfe; }
:root[data-theme="dark"] .form-actions-sticky { background: rgba(15, 29, 49, .82); }
:root[data-theme="dark"] .assist-card {
    background: linear-gradient(135deg, rgba(6, 78, 59, .55), rgba(19, 78, 74, .42));
    border-color: rgba(45, 212, 191, .25);
}
:root[data-theme="dark"] .assist-row { color:#99f6e4; }
:root[data-theme="dark"] .alert-success { background: rgba(22, 101, 52, .24); color:#bbf7d0; border-color:rgba(34,197,94,.35); }
:root[data-theme="dark"] .alert-error { background: rgba(127, 29, 29, .24); color:#fecaca; border-color:rgba(248,113,113,.35); }
:root[data-theme="dark"] .badge-blue { background: rgba(37,99,235,.22); color:#bfdbfe; }
:root[data-theme="dark"] .badge-purple { background: rgba(124,58,237,.22); color:#ddd6fe; }
:root[data-theme="dark"] .badge-orange { background: rgba(249,115,22,.22); color:#fed7aa; }
:root[data-theme="dark"] .badge-yellow { background: rgba(245,158,11,.20); color:#fde68a; }
:root[data-theme="dark"] .badge-green { background: rgba(34,197,94,.20); color:#bbf7d0; }
:root[data-theme="dark"] .badge-red { background: rgba(239,68,68,.22); color:#fecaca; }
:root[data-theme="dark"] .badge-gray { background: rgba(148,163,184,.18); color:#cbd5e1; }
:root[data-theme="dark"] .app-shell {
    background:
        radial-gradient(circle at top right, rgba(96,165,250,.16), transparent 30%),
        radial-gradient(circle at 25% 20%, rgba(45,212,191,.10), transparent 28%),
        var(--bg);
}
:root[data-theme="dark"] .sidebar {
    background:
        linear-gradient(180deg, rgba(4, 12, 27, .98), rgba(3, 7, 18, .98)),
        radial-gradient(circle at top left, rgba(96,165,250,.20), transparent 40%);
    border-right-color: var(--line);
}
:root[data-theme="dark"] tr:hover td,
:root[data-theme="dark"] .timeline-item,
:root[data-theme="dark"] .file-item,
:root[data-theme="dark"] .rank-row {
    background: rgba(19, 36, 58, .68);
}
:root[data-theme="dark"] .timeline-item.internal {
    background: rgba(120, 53, 15, .28);
}
:root[data-theme="dark"] .bar-track,
:root[data-theme="dark"] .progress-track,
:root[data-theme="dark"] .sla-meter-track,
:root[data-theme="dark"] .donut {
    background-color: rgba(148, 163, 184, .18);
}
:root[data-theme="dark"] .donut::after { background: var(--panel); border-color: var(--line); }
:root[data-theme="dark"] .sla-meter { background: rgba(19, 36, 58, .70); border-color: var(--line); }
:root[data-theme="dark"] .report-hero,
:root[data-theme="dark"] .dashboard-hero,
:root[data-theme="dark"] .public-footer {
    background: linear-gradient(135deg, #020617, #0f2f68 58%, #075985);
}
:root[data-theme="dark"] .report-controls { background: rgba(15, 29, 49, .44); border-color: rgba(255,255,255,.14); }
:root[data-theme="dark"] .report-kpi.kpi-primary { background: linear-gradient(135deg, rgba(37,99,235,.20), rgba(15,29,49,.92)); }
:root[data-theme="dark"] .auth-body {
    background: radial-gradient(circle at top left, rgba(37,99,235,.22), transparent 35%), radial-gradient(circle at bottom right, rgba(20,184,166,.18), transparent 32%), #07111f;
}
:root[data-theme="dark"] .conditional-block {
    background: linear-gradient(180deg, rgba(37,99,235,.12), rgba(14,165,233,.08));
    border-color: rgba(96,165,250,.25);
}
:root[data-theme="dark"] .distributor-block {
    background: linear-gradient(180deg, rgba(120,53,15,.28), rgba(113,63,18,.20));
    border-color: rgba(251,146,60,.30);
}
:root[data-theme="dark"] .conditional-block h3 { color: var(--text); }

@media (max-width: 720px) {
    .theme-toggle-text { display:none; }
    .theme-toggle { width:44px; padding:0; }
    .topbar-actions { width:100%; justify-content:space-between; }
}

/* Seguimiento público por liga segura */
.tracking-page { max-width: 1240px; margin: 0 auto; }
.tracking-hero-card {
    display:grid;
    grid-template-columns: minmax(0,1fr) 280px;
    gap:24px;
    align-items:center;
    background: linear-gradient(135deg, rgba(37,99,235,.10), rgba(20,184,166,.10)), var(--panel);
    border:1px solid var(--line);
    border-radius: 30px;
    box-shadow: var(--shadow);
    padding: 30px;
    margin-bottom:24px;
    overflow:hidden;
    position:relative;
}
.tracking-hero-card::after {
    content:"";
    position:absolute;
    width:220px;height:220px;border-radius:999px;
    right:-80px;top:-90px;
    background: radial-gradient(circle, rgba(37,99,235,.20), transparent 68%);
    pointer-events:none;
}
.eyebrow { display:inline-flex; align-items:center; gap:8px; color:var(--primary); font-weight:800; font-size:13px; text-transform:uppercase; letter-spacing:.08em; margin-bottom:8px; }
.tracking-hero-card h1 { font-size: clamp(32px, 4vw, 56px); letter-spacing:-.06em; margin:0 0 6px; color:var(--text); }
.tracking-hero-card p { margin:0; color:var(--muted); font-size:17px; max-width:760px; }
.tracking-actions { display:flex; gap:10px; flex-wrap:wrap; margin-top:18px; }
.tracking-folio-box {
    position:relative;
    z-index:1;
    background: rgba(255,255,255,.74);
    border:1px solid rgba(37,99,235,.16);
    border-radius:24px;
    padding:22px;
    box-shadow: 0 18px 45px rgba(15,23,42,.10);
}
.tracking-folio-box span,
.tracking-folio-box small { display:block; color:var(--muted); font-size:13px; }
.tracking-folio-box strong { display:block; margin:6px 0; font-size:20px; color:var(--text); }
.tracking-layout { display:grid; grid-template-columns:minmax(0,1fr) 350px; gap:24px; align-items:start; }
.tracking-main-card,
.tracking-side-card {
    background:var(--panel);
    border:1px solid var(--line);
    border-radius:26px;
    box-shadow:var(--shadow-soft);
}
.tracking-main-card { padding:8px; }
.tracking-section { padding:24px; border-bottom:1px solid var(--line); }
.tracking-section:last-child { border-bottom:0; }
.section-head-row { display:flex; justify-content:space-between; align-items:flex-start; gap:16px; margin-bottom:14px; }
.tracking-section h2,
.tracking-side-card h3 { margin:0 0 8px; letter-spacing:-.03em; color:var(--text); }
.tracking-progress-label { font-size:28px; color:var(--primary); }
.progress-track.big { height:14px; border-radius:999px; margin:14px 0 18px; }
.tracking-steps { display:grid; grid-template-columns: repeat(4, minmax(0,1fr)); gap:10px; }
.tracking-step {
    border:1px solid var(--line);
    background:var(--soft);
    border-radius:18px;
    padding:12px;
    display:flex;
    align-items:center;
    gap:10px;
    min-height:58px;
}
.tracking-step span {
    width:28px;height:28px;border-radius:999px;
    display:grid;place-items:center;
    background:var(--panel);
    color:var(--muted);
    font-weight:800;
    border:1px solid var(--line);
    flex:0 0 auto;
}
.tracking-step.active { background:rgba(37,99,235,.08); border-color:rgba(37,99,235,.24); }
.tracking-step.active span { background:linear-gradient(135deg,var(--primary),var(--secondary)); color:#fff; border:0; }
.tracking-step strong { font-size:12px; line-height:1.15; color:var(--text); }
.tracking-info-grid { display:grid; grid-template-columns: repeat(2, minmax(0,1fr)); gap:12px; }
.tracking-info-grid > div {
    background:var(--soft);
    border:1px solid var(--line);
    border-radius:18px;
    padding:14px;
}
.tracking-info-grid span { display:block; font-size:12px; color:var(--muted); margin-bottom:5px; }
.tracking-info-grid strong { display:block; color:var(--text); font-size:14px; }
.tracking-description {
    background:var(--soft);
    border:1px solid var(--line);
    border-radius:18px;
    padding:16px;
    color:var(--text);
    line-height:1.65;
}
.resolution-box-public {
    background:linear-gradient(135deg, rgba(34,197,94,.11), rgba(20,184,166,.08));
}
.public-timeline { display:grid; gap:12px; }
.timeline-meta { display:flex; justify-content:space-between; gap:14px; color:var(--muted); font-size:13px; margin-bottom:8px; }
.timeline-meta strong { color:var(--text); }
.tracking-side { display:grid; gap:18px; position:sticky; top:18px; }
.tracking-side-card { padding:20px; }
.status-log-list { display:grid; gap:14px; }
.status-log-item { display:flex; gap:12px; align-items:flex-start; }
.status-dot { width:12px;height:12px;border-radius:999px;background:linear-gradient(135deg,var(--primary),var(--secondary)); margin-top:4px; box-shadow:0 0 0 5px rgba(37,99,235,.10); flex:0 0 auto; }
.status-log-item strong,
.status-log-item small { display:block; }
.status-log-item small { color:var(--muted); margin-top:2px; }
.public-files-list { display:grid; gap:10px; }
.file-item.public-file { align-items:flex-start; }
.file-item.public-file small { display:block; color:var(--muted); margin-top:3px; }
.small-note { font-size:12px; margin-top:12px; }
.tracking-link-box {
    display:flex;
    gap:16px;
    align-items:center;
    justify-content:space-between;
    background:linear-gradient(135deg, rgba(37,99,235,.08), rgba(20,184,166,.08));
    border:1px solid rgba(37,99,235,.18);
    border-radius:20px;
    padding:16px;
}
.tracking-link-box strong { display:block; color:var(--text); margin-bottom:4px; }
.tracking-link-box span { display:block; color:var(--muted); font-size:12px; word-break:break-all; }
:root[data-theme="dark"] .tracking-hero-card,
:root[data-theme="dark"] .tracking-main-card,
:root[data-theme="dark"] .tracking-side-card {
    background: rgba(15, 29, 49, .88);
    border-color: var(--line-strong);
}
:root[data-theme="dark"] .tracking-folio-box,
:root[data-theme="dark"] .tracking-info-grid > div,
:root[data-theme="dark"] .tracking-description,
:root[data-theme="dark"] .tracking-step,
:root[data-theme="dark"] .tracking-link-box {
    background: rgba(19, 36, 58, .72);
    border-color: var(--line-strong);
}
:root[data-theme="dark"] .tracking-step.active,
:root[data-theme="dark"] .resolution-box-public { background: rgba(37,99,235,.12); }
@media (max-width: 980px) {
    .tracking-hero-card,
    .tracking-layout { grid-template-columns: 1fr; }
    .tracking-side { position:static; }
}
@media (max-width: 680px) {
    .tracking-steps,
    .tracking-info-grid { grid-template-columns: 1fr; }
    .tracking-link-box { flex-direction:column; align-items:stretch; }
}

/* Requester directory lookup */
.lookup-status {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    min-height: 20px;
    font-size: 12px;
    color: var(--muted);
    font-weight: 650;
}
.lookup-status::before {
    content: "🔎";
    font-size: 13px;
}
.lookup-status.loading { color: var(--primary); }
.lookup-status.loading::before { content: "⏳"; }
.lookup-status.found { color: #15803d; }
.lookup-status.found::before { content: "✅"; }
.lookup-status.not-found { color: #b45309; }
.lookup-status.not-found::before { content: "ℹ️"; }
.lookup-status.warning { color: #b91c1c; }
.lookup-status.warning::before { content: "⚠️"; }

:root[data-theme="dark"] .lookup-status.found { color: #86efac; }
:root[data-theme="dark"] .lookup-status.not-found { color: #fcd34d; }
:root[data-theme="dark"] .lookup-status.warning { color: #fca5a5; }
:root[data-theme="dark"] .lookup-status.loading { color: #93c5fd; }

/* Public tracking: requester follow-up and downloadable attachments */
.public-reply-card {
    background: linear-gradient(135deg, rgba(37,99,235,.06), rgba(20,184,166,.06));
}
.public-reply-form {
    display: grid;
    gap: 16px;
    margin-top: 14px;
}
.public-reply-form label span {
    display: block;
    font-weight: 800;
    color: var(--text);
    margin-bottom: 8px;
}
.public-reply-form textarea {
    width: 100%;
    border: 1px solid var(--line);
    border-radius: 18px;
    padding: 14px 16px;
    background: var(--panel);
    color: var(--text);
    min-height: 130px;
    resize: vertical;
    box-shadow: var(--shadow-soft);
}
.public-reply-form textarea:focus {
    outline: none;
    border-color: rgba(37,99,235,.55);
    box-shadow: 0 0 0 4px rgba(37,99,235,.12);
}
.public-reply-form small {
    display: block;
    color: var(--muted);
    margin-top: 7px;
    font-size: 12px;
}
.mini-dropzone {
    padding: 18px;
    border-radius: 20px;
    min-height: 118px;
}
.file-item.public-file.downloadable {
    text-decoration: none;
    color: inherit;
    border: 1px solid var(--line);
    transition: transform .16s ease, border-color .16s ease, box-shadow .16s ease;
}
.file-item.public-file.downloadable:hover {
    transform: translateY(-1px);
    border-color: rgba(37,99,235,.35);
    box-shadow: var(--shadow-soft);
}
.file-item.public-file.downloadable em {
    margin-left: auto;
    font-style: normal;
    font-size: 12px;
    font-weight: 800;
    color: var(--primary);
    white-space: nowrap;
}
:root[data-theme="dark"] .public-reply-card {
    background: rgba(37,99,235,.10);
}
:root[data-theme="dark"] .public-reply-form textarea,
:root[data-theme="dark"] .file-item.public-file.downloadable {
    background: rgba(19, 36, 58, .72);
    border-color: var(--line-strong);
}

/* Admin user edition helpers */
.check-row { display:flex; align-items:center; gap:10px; font-weight:800; color:var(--text); }
.check-row input[type="checkbox"] { width:18px; height:18px; accent-color:var(--primary); }
.help-list { margin:12px 0 0; padding-left:20px; color:var(--muted); line-height:1.7; font-weight:700; }
:root[data-theme="dark"] .check-row { color:#e5eefc; }
:root[data-theme="dark"] .help-list { color:#9fb0c9; }


/* Compact admin status switch and delete danger zone */
.admin-status-field {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 22px;
    padding: 16px 18px;
    border: 1px solid var(--line);
    border-radius: 16px;
    background: var(--panel-soft);
}
.admin-status-copy { display: grid; gap: 4px; min-width: 0; }
.switch-control {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    cursor: pointer;
    flex: 0 0 auto;
    user-select: none;
}
.switch-control input[type="checkbox"] {
    position: absolute;
    opacity: 0;
    pointer-events: none;
    width: 1px !important;
    height: 1px !important;
    min-height: 0 !important;
    padding: 0 !important;
    border: 0 !important;
}
.switch-track {
    width: 46px;
    height: 26px;
    border-radius: 999px;
    padding: 3px;
    display: inline-flex;
    align-items: center;
    background: #cbd5e1;
    border: 1px solid #b6c3d4;
    transition: background .18s ease, border-color .18s ease, box-shadow .18s ease;
}
.switch-thumb {
    width: 18px;
    height: 18px;
    border-radius: 50%;
    background: #fff;
    box-shadow: 0 2px 7px rgba(15, 23, 42, .24);
    transform: translateX(0);
    transition: transform .18s ease;
}
.switch-control input:checked + .switch-track {
    background: var(--green);
    border-color: var(--green);
}
.switch-control input:checked + .switch-track .switch-thumb { transform: translateX(20px); }
.switch-control input:focus-visible + .switch-track { box-shadow: 0 0 0 4px rgba(37, 99, 235, .16); }
.switch-control input:disabled + .switch-track { opacity: .55; cursor: not-allowed; }
.switch-text { min-width: 52px; font-size: 13px; font-weight: 850; color: var(--text-soft); }
.danger-zone { border-color: rgba(239, 68, 68, .28); background: rgba(255, 247, 247, .94); }
.danger-zone-copy { display: flex; align-items: center; justify-content: space-between; gap: 22px; }
.danger-zone-copy h2 { margin: 3px 0 4px; }
.danger-kicker { color: #b91c1c; font-size: 11px; text-transform: uppercase; letter-spacing: .08em; font-weight: 950; }
.btn-danger:hover { background: #dc2626; box-shadow: 0 10px 22px rgba(239, 68, 68, .22); }
:root[data-theme="dark"] .admin-status-field { background: rgba(15, 29, 49, .78); border-color: var(--line-strong); }
:root[data-theme="dark"] .switch-track { background: #334155; border-color: #475569; }
:root[data-theme="dark"] .switch-control input:checked + .switch-track { background: #16a34a; border-color: #22c55e; }
:root[data-theme="dark"] .danger-zone { background: rgba(127, 29, 29, .13); border-color: rgba(248, 113, 113, .30); }
:root[data-theme="dark"] .danger-kicker { color: #fca5a5; }
@media (max-width: 720px) {
    .admin-status-field, .danger-zone-copy { align-items: flex-start; flex-direction: column; }
    .danger-zone-copy form, .danger-zone-copy .btn { width: 100%; }
}

/* 2026-07 admin switch hardening and compact table actions */
.switch-control .switch-native,
.switch-control input.switch-native[type="checkbox"] {
    display: none !important;
    width: 0 !important;
    height: 0 !important;
    min-width: 0 !important;
    min-height: 0 !important;
    padding: 0 !important;
    margin: 0 !important;
    border: 0 !important;
    position: absolute !important;
    opacity: 0 !important;
    pointer-events: none !important;
    appearance: none !important;
    -webkit-appearance: none !important;
}
.table-actions { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.table-actions form { margin: 0; }


/* Safe wrapping for user-generated text: prevents long unbroken strings from overflowing cards */
.safe-wrap,
.tracking-description,
.public-timeline p,
.ticket-description {
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    word-break: break-word;
    max-width: 100%;
    min-width: 0;
}

/* Grid/card children must be allowed to shrink when user content contains long strings */
.grid > *,
.grid-2 > *,
.grid-3 > *,
.grid-4 > *,
.card > * {
    min-width: 0;
}

/* Textareas wrap visually while preserving original content */
textarea {
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    word-break: break-word;
}